Company Name : Hewlett-Packard (HP)

Company Website : www8.hp.com

Job Designation : Technical Support Representative

Eligibility Criteria : Any Degree/Diploma

Experience Required : 1 Year

Job Working Location : Bangalore

Company Profile :

The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Description Of Job :

1. Candidates should perform installations, reinstallations, maintenance, and repairs on Customer equipment.
2. Candidates should have to interact with Customer to ensure Customer satisfaction following established procedures.
3. Candidates will have to deliver standard services.
4. Candidates will have to provide break-fix reactive support and installation for volume and value products.
5. Candidates should also have minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience.
6. Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements.
7. Skills Required :

1. Candidates should have basic analytical and communications skills.
2. Candidates should also have relevant product/company knowledge.
3. Knowledge of complex troubleshooting skills.
4. Candidates should be proficient in professional oral, written and telephone communication skills.
5. Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.
6. Ability to maintain ongoing relationships with customers, peers and support partners.
7. Ability to effectively interact and communicate with people at operation levels.

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